Shipping policy

We currently ship to Australia and the United States.

Order Processing Before Dispatch

For order-date purposes, orders placed by 11:59 p.m. local time are assigned to that calendar day’s processing queue. Orders placed from 12:00 a.m. are assigned to the new calendar day’s queue. The applicable local time is Australia/Sydney for Australia orders and America/Los_Angeles for United States orders.

After an order enters the processing queue, please allow approximately 1–3 business days for picking, packing, and handover to the carrier. This processing period is separate from the delivery estimates below. Business days do not include weekends or public holidays.

During promotional periods, new product launches, holidays, or times of high order volume, processing times may be slightly delayed.

If your order includes pre-order items, custom items, or products that require additional preparation time, the dispatch time may depend on the product page description or confirmation from our customer service team.

Australia Orders

Australia orders over AU$50 are eligible for free standard shipping.

For orders under AU$50, shipping fees will be shown at checkout.

Standard shipping for Australia orders is usually estimated to arrive within 5–7 business days after dispatch.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may be affected by carrier processing times, delivery location, public holidays, weather conditions, or other factors outside our control.

United States Orders

United States orders over US$70 are eligible for free standard shipping.

For orders under US$70, shipping fees will be shown at checkout.

Standard shipping for United States orders is usually estimated to arrive within 6–8 business days after dispatch.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may be affected by carrier processing times, delivery location, customs inspections, public holidays, weather conditions, or other factors outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Tracking information may take 24–48 hours to update. If you have just received your tracking number and no updates are showing yet, please allow some time for the carrier system to refresh.

Incorrect Shipping Address

Please carefully check your shipping name, address, postcode, phone number, and email address before placing your order.

If a package cannot be delivered, is returned, or is lost due to an incorrect or incomplete address, failure to collect the package, or inability to contact the recipient, the customer may be responsible for any reshipping fees or related costs.

If you notice that your shipping address is incorrect, please contact us as soon as possible at: customerservice@matchynails.com.